Terms and conditions, Privacy and Refund policy.

Vivekresidence Terms and conditions, Refund policy.

VIVEKRESIDENCE SYANA CHATTI

Vivekresidence of booking terms and conditions.

1. Check-In and Check-Out Timings

Check-in and check-out timings are fixed (e.g., check-in from 12:00 PM and check-out by 11:00 AM).

Early check-in or late check-out may incur additional charges.

2. ID Proof Requirement.

All guests must present valid identification (e.g., Aadhaar Card, Passport, or Driver’s License).

Foreign nationals must submit a copy of their visa and passport.

3. Reservation and Cancellation Policy

Refund will be credited within 5-7 business days to your original payment method

Rules for canceling bookings (cancellation charges, refund process).

Advance payment and its refund policies.

4. Guest Conduct and Responsibility

Penalties for causing damage to hotel property.

Policies on smoking and alcohol consumption.

Prohibition of any illegal activities.

5. Guest Limit and Visitor Policy

Maximum number of guests allowed per room.

Rules for external visitors.

6. Pet and Child Policy

Whether pets are allowed in the hotel.

Separate charges or arrangements for children.

7. Security and प्राइवेसी

Last updated: April 15, 2025

This Privacy Policy describes how vivekresidence.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from vivekresidence.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect

Confidentiality of guest personal information.

CCTV surveillance and safety measures.

8. Payment Terms

Accepted payment methods (cash, card, digital wallets).

Additional charges, such as service charges or taxes.

9. Housekeeping and Other Services

Timings for room cleaning.

Usage and charges for additional services (laundry, ).

The specific policies of the hotel you are staying in may be available in the booking confirmation or on the hotel’s website.

Check-in and check-out timings are fixed (check-in from 12:00 PM and check-out by 11:00 AM).